Customer support is extremely important for businesses of all sizes. It can be the difference between a satisfied customer who continues to do business with you and a dissatisfied customer who takes their business elsewhere. The fact of the matter is that online consumers have very high expectations when it comes to customer support and most consumers expect brands to be available to them 24/7.
Therefore, when a new online casino or an eCommerce opens, for example, they immediately set up customer support means and methods so that they can provide assistance to their customers. This is especially important when you handle a multitude of transactions on daily basis. One wrong move and you can have customer outrage on your hands. With that in mind, let’s have a look at why excellent customer support is so important.
The benefits of efficient customer support
Efficient customer support is important for businesses because it can lead to increased customer satisfaction, loyalty, and retention. Good customer service can also help to generate new leads and sales.
There are many ways to deliver efficient customer support, but some of the most effective methods include using live chat, providing self-service options, and offering 24/7 support.
How can businesses measure the efficiency of their customer support?
There are a few key metrics that businesses can use to measure the efficiency of their customer support.
First, businesses can look at the average handle time (AHT) of their customer support team. This metric measures the amount of time it takes for customer support representatives to resolve an issue. A lower AHT indicates that customer support issues are being resolved more quickly, which is generally considered to be more efficient.
Another metric a company can use to measure the efficiency of their customer support is first contact resolution (FCR). This metric measures the percentage of customer support issues that are resolved on the first contact with a customer support representative. A higher FCR indicates that more issues are being resolved without needing to be escalated to another team or individual, which is again generally considered to be more efficient.
Finally, businesses can also look at the number of customers who are satisfied with the customer support they received. This can be measured through surveys or other feedback mechanisms. A high satisfaction rate indicates that customers are generally happy with the level of service they received from customer support, indicating that it was likely efficient.
How can businesses ensure they provide efficient customer support?
There are a few key things businesses need to do in order to provide efficient customer support.
First, they need to have a clear understanding of what their customers want and need. Once businesses know what their customers are looking for, they can start to put together a plan on how best to provide support.
Second, companies need to make sure they have the right tools and resources in place to provide support. This includes having a knowledge base or FAQ section on their website, as well as customer service software that can help streamline the process.
Third, businesses need to train their customer support team on how to use these tools and resources effectively. This will help them resolve issues quickly and efficiently.
Customer support is of vital importance because it shows that a company is willing to help its customers out whenever they can and as much as they can. Efficient customer support is, therefore, a bridge that establishes a meaningful relationship between brands and their customers.
10 Tips For Growing A Successful Service Business
Entrepreneurs are brave souls who’ve taken on life-altering challenges and continue to make sacrifices to grow their businesses. Opening a venture poses multiple issues but also multiple opportunities if approached in the right way.
Pre-pandemic figures from the United States Small Business Administration revealed that one in a dozen ventures close yearly. Several reasons were cited for the closure, with personal reasons being the most common. Low sales, business dissolution, and retiring owners are among the main issues requiring a shutdown. (1)
Service businesses are often resilient and were the first to recover from the adverse impact of the pandemic. Whether re-launching or expanding, take heed of these tips to foster the growth of your successful service business.
- Automate business processes
Having business software installed is an essential investment to streamline operations, reduce costs, and enhance your reputation on the market. If you’re a housing contractor, drywall bidding software for scheduling and invoicing can make your operations much more straightforward. With it, you can monitor your staff, schedule services, and send reminders, quotes, and invoices to your customers. You can also communicate and manage client relations with it. Whatever industry or niche you operate within, you’ll be able to find software specific to your needs.
Enterprises must ensure their records are updated to ensure operational success. For instance, service companies must keep a database of suppliers and other contacts, customers, and leads to explore. Businesses also need to have comprehensive records of financial documents to know where they stand and to serve as the basis for future decisions on expansion. (2)
- Be professional
Whether you own a small, medium, or large business, being professional in dealing with customers is essential. Professionalism doesn’t only cover you and your staff’s behavior. It also shows in the documents and automated processes involved in every transaction. For instance, with today’s technological advancements, it’s more professional to use complete drywall invoice generators, like this free version from Jobber, to send to your clients or the equivalent for your business niche.
- Built the right team
Your staff is also integral to your success, especially if you’re a service-oriented venture. Your client-facing workforce will act as representatives of your company. Building the right team with the appropriate soft and hard skills can nurture your business to success. Moreover, the company workflows must facilitate them to work together towards your business goals and eventual success. Your staff must also be equipped with the right business tools to allow them to focus on core responsibilities yet collaborate simultaneously. (3)
- Focus on customer experience
Customers are the lifeblood of any service business. Thus, all transactions must be fast, efficient, and convenient to achieve great customer experience. This will set you apart from other companies.
Satisfied clients will likely spread the word and attract additional customers. They may also turn into loyal consumers. Some businesses often use satisfied customers as a digital tool by asking them to upload positive reviews on the website or your business’s social media accounts. Maintaining long-term customer relations helps you understand your audience better. For optimal results, companies must have customer relationship management software. (3) (4) (5)
- Study your competition
Analyzing the market and your competitors should be a continual process. It’s a highly beneficial exercise before launching, yet it’s critical when you’re already running your venture. Knowing the other companies’ best practices can help you determine whether you can apply these protocols or tweak them and make them your own. In addition, doing this enables you to determine how to offer the best possible services, getting you ahead of the competition. Similarly, analyzing how others work can help draw your attention to critical business processes. (2) (3)
- Publicize your expertise
Customers like to deal with the brands they can trust. Build your reputation and establish authority in the market by uploading “how-to” videos, webinars, e-books, white paper, and photos of your best works. For the latter, it’s helpful to present before and after images so consumers can see how good you are at what you do. (4)
- Diversify your offers
To groom your business for expansion, consider offering other services to help attract new clients and increase your revenue streams. Conduct market research and surveys for new opportunities and offer promotions and add-on services following these activities. For instance, consider adding pool cleaning or landscaping services alongside your lawn moving activities for better income. (5)
- Establish strategic business alliances
Keeping competitive doesn’t mean treating every other business as a threat. Study the market and consumer preferences for ideas on which businesses to reach out to for possible partnerships. For instance, if you’re providing spa services for women and many clients come with their husbands or partners, consider tapping a tea or coffee shop or nay business nearby where they can wait comfortably. (5)
- Set goals and measure success
To know whether your business is doing great, set performance indicators and don’t rely on the cash register. You’ll arrive at better business decisions after analyzing which aspects you’re doing well and which areas you must improve. In addition, don’t be afraid to make difficult decisions. For instance, drop it and switch to a new venture if you’ve just launched a new service that isn’t driving the results you expect. (4)
Consistency and novelty are essential in growing a business. The former is necessary for activities that drive revenues, while the latter is required to ensure you can provide the services your customers love. By implementing these tips, you’ll be able to provide the instincts and long-term traits you need to operate a successful service company.
- “Why Do Business Close”, Source: https://cdn.advocacy.sba.gov/wp-content/uploads/2019/06/06192013/Small_Biz_Facts_Why_Do_Businesses_Close_May_2018_0.pdf
- “How to Grow a Successful Business”, Source: https://www.investopedia.com/articles/pf/08/make-money-in-business.asp
- “13 Secrets for Growing Your Business Quickly”, Source: https://www.businessnewsdaily.com/7690-rapid-business-growth-tips.html
- “10 Proven Ways to Grow Your Small Business”, Source: https://articles.bplans.com/methods-to-grow-your-business/
- “How to Grow a Small Business in 10 Easy Steps”, Source: https://www.thehartford.com/business-insurance/strategy/accelerate-growth/how-to-grow-small-business
Credit Card Misbeliefs That Can Harm Your Credit Score
Credit cards can be an excellent financial instrument for managing finances if they are used and paid back in a disciplined manner. Credit cards, like most financial products, are subject to a variety of myths and misconceptions, which are not exclusive to credit cards. While some myths prevent users from getting the most out of their credit cards, others lead to improper use of credit cards, which can be detrimental to both your financial health and your credit rating.
This section will provide you busting of some common myths before you go for a sbi credit card apply online.
Credit cards are a gateway to falling into a vicious debt cycle.
Many people are reluctant to use credit cards because they are concerned about sliding into a debt trap. They, therefore, avoid applying for credit cards altogether. The likelihood of sliding into a debt trap, on the other hand, can only be true for individuals who lack financial discipline and/or the ability to manage their impulses to spend. For the others, a carefully chosen credit card combined with disciplined usage and payments would often result in savings, convenience, and lifestyle benefits.
Furthermore, for people who are new to credit, going for a sbi credit card apply online can be a great move for establishing a credit history and working toward the establishment of a high credit score over time. Given that credit card transactions are treated in the same way as loan applications, prompt repayment of outstanding credit card balances has the same positive influence on your credit score as timely payback of any other type of loan. Please keep in mind that persons with no credit history, or a 0 credit score, have a decreased chance of being approved for loans with favourable interest rates and fees.
It is preferable to avoid increasing your credit limit.
Many credit cardholders are reluctant to not only decide about sbi credit card apply online but even avoid increasing their credit limit because they believe that doing so will lead to increased spending and, ultimately, increased debt on their cards. The use of a higher credit limit, on the other hand, can have a significant positive impact on your financial situation if done properly.
It is not only possible to manage financial emergencies with a bigger credit limit, but it also lowers the user’s credit usage ratio, which is the fraction of the total credit limit that is actually used by the card user. A decrease in your credit utilisation ratio will progressively enhance your credit score, which will, in turn, improve your eligibility for credit cards and loans in the future. Maintain a credit usage ratio of less than 30%, as lenders perceive people who exceed the credit limit to be credit hungry, which leads to credit bureaus lowering one’s credit score by a certain percentage point. Those who tend to exceed this limit on a regular basis may request an increase in their credit limit from their current card issuer or consider getting a second card through a sbi credit card apply online.
Inconsistency in bill repayment has no effect on credit score.
Because a credit score is a three-digit numerical representation of a person’s creditworthiness, it is one of the first factors taken into consideration by lenders when analysing any loan application. In light of the fact that a credit score is calculated based on a person’s credit payback history as detailed in their credit report, irregular credit card bill payments can result in a worse credit score, in addition to the accruing of late payment fees and high finance costs. After all of this, a lower credit score can have a negative impact on a credit card user’s future loan and credit card eligibility.
Paying the bare minimum amount due is sufficient.
Many credit card users make the mistake of assuming that paying the minimum due amount is a safe haven for them if they are having problems repaying their total debt on time. This is incorrect. While timely repayment of the minimum amount due by the due date prevents the card user from incurring late payment fees, the card user is still subject to high financing costs, which range between 23 percent and 49 percent per annum on any unpaid balances. Keep in mind that failing to pay even the smallest amount of debt will result in not only further late payment fees but also a negative impact on one’s credit score. Furthermore, failure to pay credit card debts in full may result in the termination of the interest-free period on new credit card transactions until the outstanding debts are fully paid.
Consequently, if you are having problems paying your credit card debt on time and in full, you might consider converting the entire amount owed or a portion of it into a monthly instalment plan. Due to the fact that the interest cost of EMI conversion is significantly lower than the finance charges and that it is available for terms of up to 5 years, converting a credit card bill, either in full or in part, would allow one to make repayments at a significantly lower interest cost and in smaller tranches according to his or her repayment capacity, in addition to saving one from incurring finance charges on new transactions.
Having an excessive number of credit cards is detrimental to your credit score.
Another fallacy that exists in the world of credit cards and for people who are going for a sbi credit card apply online is that having many credit cards can negatively impact your credit score. However, it is the cardholder’s credit score that is influenced by his or her credit card usage and repayment behaviour. Habits such as prompt repayment of credit card debt in full, keeping the credit utilisation ratio (CUR) under 30%, and not filing many credit inquiries, especially within a short period of time, all contribute to the development and maintenance of a good credit score.
Furthermore, having multiple credit cards can be advantageous in a variety of ways, including higher benefits on spending across multiple cards based on their reward point structure, helping to spread out expenses according to each card’s interest-free period, and serving as a backup in the event of loss or theft of the primary card, among other things.
How to Get Your Finances Under Control
There has never been a better time to get a firm grip on your finances and know exactly what is coming to your household by way of money and what is going out. With the cost of living rising all over the world, getting on top of your finances while you still have a chance to sort them out, rather than leaving them until you are so far under is not to be sniffed at.
Check Your Finances Carefully
You must check your finances carefully and cancel any regular transactions that you do not require or that you do not recognize. This may seem odd, but there is a vast number of people that pay monthly subscriptions for things like magazines or gym memberships that they do not use, and this is therefore wasted money that can be put toward something much more beneficial for your household.
Draw Yourself Up a Budget
After you have gone through your finances, you are likely to be aware of the amount of money you have coming in every month and what you have going out on essentials. This is when you need to draw up a list of what is going out and how much money you have left over for things such as food bills, treats, and savings.
It is important that you budget for your treats as living a life without any form of treat, whether it is going out for a meal once a month or the movies, can seem like a hard slog and you are more likely to default on your budget by having no treats and nothing to look forward to at all.
Look for More Economical Options
It is a good idea to look for more economical ways of doing things, whether it is in the form of consolidating your loans, changing utility suppliers, or getting a more economical car. With gas prices rising all over the world and buying a new car out of most people’s financial reach, the next best thing is to look for a second-hand, economical, and reliable vehicle. In fact, many car suppliers offer their very own finance options. For instance, if you were looking to purchase a BMW, regardless of age, mileage, or model you would be able to ask about bmw car finance from that particular garage or showroom, so that you may not have to approach a lender directly.
Batch Cook Meals
When it comes to food bills, you could very well find that you can get on top of these and even save a bit of money by batch cooking your meals ahead of time. This means that you select a few different meals that have very similar ingredients, buy the ingredients fresh and spend a day or an afternoon cooking up meals that you can store in your freezer already portioned up and ready to warm up and eat when you need them.
It is important when doing this that you make sure you have enough containers to store the food in and that they are freezer-proof. You will also require a marker pen so that you can write on the lid of the container the name of the meal you have inside, this will prevent any mystery meals from happening.
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