Business
How to Strengthen Customer Relationship with CRM Integration
In business, half the time you should be working to market your product to a new customer. The other half should be spent maintaining your existing customers. A good relationship with your customers has many benefits.
Some of the benefits you stand to gain include increased sales, better customer retention, and better marketing. Therefore, it is important to adopt a Customer Relation Management (CRM) system in your business.
CRM systems such as DevCRM from Devrev aim to help you create and sustain your relationship with your customers. Such CRM systems offer a direct channel for communication between business and their customer. The value of good communication cannot be stressed enough when it comes to business.
There are several benefits to using a CRM system to handle your customer relationships. So, the big question is how exactly do you build and strengthen relationships by integrating a CRM system? The possible ways you should use include:
1. Creating Personalized Experiences
When you run a big business with millions of customers, it is impossible to know every one of them. However, you have to know each customer well enough to provide a unique experience. How exactly do you achieve this?
Most companies collect data from their users whenever they have an interaction. The most common interaction is signing up for services. The data collected includes the name, contact details such as email addresses, and other personal details. The same is done by using CRMs, to prompt users to sign up on your websites.
You can use personal details to create profiles and group the data you collect from your customers. Over time you will have enough information. With the help of Artificial Intelligence, you can sort through data faster and build better profiles.
You should integrate your emailing list into your CRM for easy and automated communication. The automation is useful for occasions such as birthdays and holidays. You can also use CRM for marketing campaigns. Given that you already have well-built profiles, you can use your CRM system for targeted marketing.
2. Improving Customer Experience
Your customer experience is your bridge to customer retention and new customers. The customer looks for two things when making a purchase. The customers look at the quality of the product and the price they pay for it.
The customers associate the experience they get with the quality of a product. The correlation made by a customer is both good and bad for the business. If the customer receives a good experience, they are willing to pay more for the product. However, quality products may be disregarded due to the experience customers got.
CRMs provide data storage and fast data retrieval. The data CRMs store includes purchase history, tickets, and complaints. Using a CRM will improve your response time and the quality of your customer service team.
You can incorporate chatbots into your CRM. Chatbots are software that mimics human conversations via text or speech. Chatbots offer fast scripted responses to help them navigate conversations. The fast and reliable responses will improve the customer experience.
3. User Activity Monitoring
Your business needs constant updates about your consumers and their needs. You also need feedback about your people’s behavior on your platforms. Monitoring is one of the reasons you should integrate your CRM into your website and web applications.
Your CRM system will help you collect user data and improve customer experience. The data may include what features they are constantly using, searches history, and the number of visits. With such information, you will know where to direct your focus.
The information about interactions is also used when analyzing the impact of your marketing. An increase in site visits or look-ups is an indication your marketing was successful. You should ensure that the commonly used features are in perfect condition. Your CRM can log data about crashes and unsuccessful operations on your application to help you identify the problem areas.
4. Providing Multiple Communication Channels


Good communication is necessary for a healthy and strong relationship with your customers. Today, social media platforms are the new front for interaction and gathering information. Your business should have at least one social media account on the major platforms. Multiple communication channels will help you engage with your customers and get feedback.
However, managing all your media accounts can be challenging. Most companies rely on their marketing teams for this. In other instances, your CRM dashboards can help you manage communication channels. The CRM dashboard can allow you to post social media updates directly to your linked accounts. As mentioned earlier, you can also rely on chatbots and automated reply systems.
5. Appreciating Customer Loyalty
Nobody can resist the joy positive reinforcement brings. People often want to be recognized for their actions and rewarded for the good they do. Rewarding works for both workers and customers. Your business should have a way of rewarding customers that are loyal to you.
Rewarding customers will reinforce their loyalty and increase their spending patterns. Some companies create targets for their customers to reach before they can get a reward. You can use your CRM to create, and broadcast rewards for your customers.
Some rewards include gift cards, discounts, and free item coupons. The more you offer your customers, the better your relationship gets.
6. Asking for Customer Feedback
You can improve your relationship with customers by seeking their feedback. Requesting customer feedback shows you care about the customer and their opinion. Surveys and questionnaires are the easiest way to get feedback.
When requesting feedback, use data collected by your CRM. The data includes data logs from the user activity, reports, and complaints. Following up on complaints shows that your communication channels work and you value the customer. You can inquire about what features to include and what they already like.
Conclusion
Every modern business needs to integrate a CRM system into their operations. The benefits of a CRM extend beyond building customer relationships. A CRM also offers better organization, consistent reports, and reliable storage.
Research the market for the best CRM system for your business. You should not focus too much on the pricing. Look at the after-sale services the company offers and their reviews. Also, look at what company provides CRM systems to your competitors. Aim to stay ahead.
Business
Why Stability Matters: Navigating the Choice to Move Fostering Agencies


The decision to become a foster carer is often driven by a profound desire to provide a stable, loving environment for children who have experienced significant upheaval. However, as the fostering landscape evolves, many carers find that their own needs for support and professional development are not being fully met by their current provider. This realisation often leads to a complex crossroads where carers must balance their loyalty to the children in their care with the necessity of finding a service that aligns more closely with their values and requirements.
The Catalyst for Change in Fostering Placements
For most individuals in the fostering community, the primary motivation for considering a move is the quality of support on offer. Fostering is an immensely rewarding path, yet it is also one that carries unique pressures. When a supervising social worker is overstretched or the out of hours support feels disconnected from the carer’s reality, the sense of isolation can become overwhelming.
Recent data suggests that the retention of foster carers is one of the most significant challenges facing the sector today. When carers feel undervalued or unsupported, the ripple effect reaches the children in their care. A transition is rarely a snap decision. It is usually the result of a long period of reflection regarding whether a different agency could offer better training, more competitive allowances, or a more therapeutic approach to care.
The Legal Framework and the Protocol for Movement
One of the most common misconceptions within the sector is that moving to a new agency is a legally fraught or impossible task. In reality, the Transfer of Foster Carers Protocol 2014, developed by The Fostering Network, provides a clear framework to ensure that transitions are handled professionally and, most importantly, with the child’s best interests at the centre of every discussion.
This protocol ensures that when a carer expresses an interest in moving, a collaborative process begins between the current agency, the local authority, and the potential new provider. This is designed to prevent any disruption to the child’s placement. The stability of the child is the paramount consideration, and any move is managed with a high degree of transparency to ensure that the transition is seamless.
Understanding the Process of Moving Providers
The physical act of moving requires a degree of administrative diligence. It typically begins with an informal conversation with a prospective new agency to gauge their culture and the specific support packages they provide. Once a carer decides to proceed, they must submit a formal notice of their intention to transfer to their current agency.
Following this, the new agency will undertake a new assessment, often referred to as a Form F assessment. While this might seem repetitive for experienced carers, it is a statutory requirement to ensure that all records are up to date and that the new agency fully understands the skills and history of the fostering household. During this time, meetings are held to discuss the financial arrangements and support plans for any children currently in placement.
Minimising Disruption for Children in Care
The most sensitive aspect of this journey is the impact on the children. It is a common fear among carers that moving agencies might result in a child being moved from their home. However, the Transfer of Foster Carers Protocol is specifically designed to protect these placements. In the vast majority of cases, the child remains exactly where they are while the behind the scenes administrative responsibility shifts from one organisation to another.
Maintaining a sense of normalcy for the child is vital. Professional agencies work hard to ensure that the child experiences no change in their day to day life. The only difference they might notice is a new face during supervision visits or access to different community events and support groups provided by the new agency.
Why Researching Your New Agency is Crucial
Not all fostering organisations are created equal. Some operate as large national entities, while others are smaller, independent agencies that pride themselves on a family feel and bespoke support. When looking at transferring between foster agencies, it is essential to look beyond the initial financial allowance.
Prospective transferrers should investigate the ratio of social workers to carers, the frequency of local support groups, and the specific therapeutic models the agency employs. According to the team at Match Foster Care, who are recognised for their child centred approach, a successful transfer is one where the carer feels empowered and re-energised to continue their vital work. Finding a provider that treats carers as professional partners rather than just a resource is often the turning point for many fostering families.
The Role of Professional Development and Support
A significant reason for seeking a new agency is the desire for better professional growth. Fostering is an evolving profession, and the needs of children are becoming increasingly complex. Carers often seek out agencies that offer advanced training in areas such as trauma informed care, attachment theory, and therapeutic parenting.
Furthermore, the quality of the peer network cannot be understated. Being part of a community where you can share experiences with other foster carers who understand the local context is invaluable. When an agency invests in its carers through comprehensive training and a robust support network, it directly translates to better outcomes for the children.
Final Reflections on Making the Move
Transitioning to a new fostering provider is a significant life event that requires careful thought and planning. It is a process rooted in the desire to provide the best possible care by ensuring that the carer themselves is adequately supported. By following the established protocols and choosing an agency that mirrors your own dedication to child welfare, the transition can be a positive step toward a more sustainable and fulfilling fostering career.
Read More: Luca Oriel
Business
Building trust in a rapidly evolving payments ecosystem


Digital payments have moved from convenience to critical infrastructure. For corporates, the priorities are clear: improve acceptance rates, keep fraud under control, satisfy rapidly changing regulation, and integrate new payment methods without disrupting core finance operations. With the growth of non-cash transactions and the rapid expansion of real-time payment networks, businesses are re-evaluating governance, controls, and reporting to ensure that speed does not compromise trust.
The payments landscape is scaling fast
Corporate treasurers face a wider mix of payment instruments than ever before, from cards and account-to-account transfers to instant rails and cross-border options. Non-cash transactions continue to climb globally, and the spread of instant payment schemes is reshaping expectations around settlement, liquidity, and exception handling. As volumes rise, so too does the complexity of reconciliation, chargeback management, and cost oversight—especially for businesses operating across multiple markets and acquirers.
Instant payments move from pilot to business-critical
Real-time payments have graduated from niche use cases to mainstream adoption in many regions. For corporates, instant rails can accelerate order-to-cash cycles, reduce dependence on card schemes for certain flows, and open new customer experiences such as just-in-time payouts or on-delivery collections. But operational readiness matters: liquidity buffers, 24/7 settlement processes, and robust alerting are essential to avoid bottlenecks when volumes spike outside traditional banking hours.
Checkout performance as a strategic lever
Small improvements in authorisation and conversion compound into significant revenue gains at scale. Optimising routing across gateways and acquirers, supporting preferred local methods, and using data-driven retry logic can materially raise acceptance rates. Equally important is cost transparency: finance teams increasingly model scheme fees, cross-border premiums, and fraud-management costs to select the right mix of rails per market and product.
Fraud, risk, and the trust equation
Remote purchase fraud remains a persistent threat in card-not-present channels. Strong customer authentication has reduced some attack vectors, but criminals continually adapt with social-engineering and mule-account tactics. Corporates need layered controls that combine risk-based authentication, device intelligence, velocity rules, and post-authorisation monitoring. Beyond the technology, incident playbooks and cross-functional drills ensure finance, customer support, legal, and IT respond in a coordinated way when cases surge.
Regulation is accelerating rather than slowing change
Payments regulation in the EU and UK continues to evolve with a focus on consumer protection, market integrity, and competition. For corporates, that means keeping product, legal, and treasury teams aligned on new obligations across authentication, data access, and liability. Preparing early for legislative updates cuts the risk of rushed changes that increase operational error or customer drop-off. It also creates opportunities to streamline disclosures and standardise consent across channels.
Data governance and reporting
As payment flows multiply, so do reporting requirements—from scheme rules and tax to statutory and regulatory disclosures. A single source of truth for payment data enables faster refunds and chargeback handling, supports audit readiness, and reduces the time spent reconciling across PSP dashboards and bank statements. Many corporates are moving toward a canonical payments data model that normalises fields across methods and providers, simplifying analytics and compliance attestation.
Practical steps corporates can take now
- Rationalise providers and railswhere possible to reduce operational variability, while retaining redundancy for resilience.
- Adopt risk-based authenticationtuned to channel and basket risk, with clear step-up paths to avoid unnecessary abandonment.
- Measure end-to-end conversionfrom checkout start through settlement, not just gateway authorisation, to find hidden drop-off points.
- Stress-test instant-payments operationsfor weekends and peaks, including liquidity coverage and reconciliation SLAs.
- Consolidate payments datainto a governed model that supports audit trails, regulatory reporting, and faster dispute resolution.
Where specialist support helps
For many organisations, the challenge is not choosing a single payment method but orchestrating a reliable, compliant mix across markets. Independent digital payment compliance for corporates can help teams interpret regulatory change, benchmark operating models, validate control frameworks, and improve acceptance and reconciliation without adding unnecessary complexity.
Outlook
Digital payments will continue to expand in volume, speed, and variety. Corporates that treat payments as a strategic capability—supported by strong governance, precise data, and disciplined compliance—will convert more sales, resolve fewer disputes, and build lasting customer confidence. Those that move early will also be best placed to adopt new rails and methods as they mature, without compromising cost control or audit readiness.
Read More: jacqulyn elizabeth hanley
Business
Navigating the Essentials of Employment Contracts: What Every Employer Should Know


Establishing clarity and fairness from the very beginning of an employment relationship is one of the most effective ways to build trust and avoid future disputes. A well-drafted contract of employment outlines the respective rights and responsibilities of both employer and employee, ensuring that expectations are transparent and legally sound. Despite this, many businesses—particularly small and medium-sized enterprises (SMEs) without in-house HR support—continue to overlook the importance of issuing detailed, compliant employment contracts.
More Than a Legal Requirement
In the United Kingdom, providing employees with a written statement of terms is a statutory requirement under the Employment Rights Act 1996. However, a formal contract of employment does far more than simply satisfy legal obligations. A carefully constructed agreement can safeguard a company’s interests in several key areas—from protecting confidential information and intellectual property to defining working hours, salary entitlements, and procedures for grievances or dismissal.
An employment contract acts as a reference point throughout the employee’s time with the company. It helps prevent misunderstandings over issues such as sick pay, parental leave, and notice periods. For employers, it also ensures that expectations around performance, conduct, and workplace policies are clearly documented. When such matters are left vague or omitted entirely, disputes become more likely and are harder to resolve.
Recent research from the CIPD (Chartered Institute of Personnel and Development) highlights the risks of inadequate communication around employment terms. Many cases of employee dissatisfaction and high turnover can be traced back to unclear or poorly explained contractual terms. This underlines the importance not only of drafting strong contracts but also of ensuring employees fully understand them from the outset.
Clauses You Shouldn’t Overlook
An effective employment contract should always include core terms such as:
- Job title and duties
- Place of work (including provisions for hybrid or remote work)
- Salary and payment intervals
- Working hours, including overtime expectations
- Holiday entitlement and public holidays
- Sickness absence and sick pay
- Notice periods for termination
- Confidentiality and data protection
- Disciplinary and grievance procedures
Failing to include or accurately word these elements can leave your business vulnerable. For instance, without an enforceable confidentiality clause, a departing employee may legally disclose sensitive information to a competitor. Furthermore, poorly written clauses or reliance on outdated templates can lead to inconsistencies, particularly where contract terms conflict with evolving employment legislation.
It is also essential to tailor contracts to reflect different employment types—such as permanent, part-time, zero-hours, or fixed-term roles—each of which carries specific rights and obligations under UK law. Using generic contracts across all employee types may result in non-compliance and potential tribunal claims.
Sourcing Trusted Contract Templates
To simplify the process while ensuring legal accuracy, many employers turn to professional resources. Platforms like Simply Docs offer a wide range of legally reviewed contract of employment templates designed to align with current UK employment law. These resources help business owners stay compliant and confident, without the cost of hiring external legal advisers for every role.
Updating Contracts in Line with Legislation
Employment contracts should not be seen as static documents. Laws change regularly—whether related to statutory pay rates, family leave, health and safety, or emerging workplace norms like hybrid working. For this reason, employers should review contracts annually and revise them in response to significant legal updates or organisational changes.
Keeping contracts up to date not only ensures compliance but also demonstrates that a business is serious about professionalism and employee wellbeing. In a tight labour market, offering clear and current employment terms can enhance your reputation as a trustworthy and desirable employer.
Final Thoughts
Providing a clear, fair, and comprehensive employment contract is one of the most important steps an employer can take. It strengthens the working relationship, reduces the risk of costly legal disputes, and shows that a business values its people. With reliable templates and regular reviews, employers can easily navigate the complexities of employment law and lay a solid foundation for long-term success.
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